Legal
Privacy notice.
How we handle the information you send us, what we do with it and how to ask us to stop.
Last updated
Who we are
iRAISE India is an accounting and CFO advisory firm with its local office in 8, 1, 12th Avenue, Mettuppalayam, Ashok Nagar, Chennai, Tamil Nadu 600083, India.
iRAISE India is the data fiduciary for the information you send us through this website. That means we decide what we hold about you and why, and we are the ones answerable for it under the Digital Personal Data Protection Act 2023.
Our local office is in 8, 1, 12th Avenue, Mettuppalayam, Ashok Nagar, Chennai, Tamil Nadu 600083, India. You can reach us on +91 98456 94128, or email us at contact@iraise.in.
What we collect
When you fill in the enquiry form we ask for your name, your company and your work email address. You can also give us your phone number, your annual turnover, what you need help with and anything else you want to tell us — all of those are optional and the form sends without them.
You choose what to put in the free-text box, so please leave out anything you would rather not send us by email. We do not need your PAN, your GSTIN, bank details or anything about a named individual’s finances at the enquiry stage, and we would rather you did not send them.
We also record the date and time you sent the form, and the country your browser reports, so we can tell you when we replied and spot the automated submissions. We do not record your full IP address.
Why we use it, and what allows us to
We use what you send us to answer your enquiry, arrange a call and write you a proposal. Nothing else.
You gave us these details voluntarily, by filling in a form that says what it is for, and you have not asked us to stop using them. Under the Digital Personal Data Protection Act 2023 that is a legitimate use, and it is the basis we rely on. In plain terms: you asked us to get in touch about our services, and replying to you is what you would expect us to do with what you gave us.
If you go on to become a client, we then hold your information to perform our engagement with you, and to meet the record-keeping duties that apply to accountants.
We do not use your details for marketing, we do not add you to a mailing list, and we do not make any decision about you by automated means.
Who sees it
The people who need to answer you. We work as one team across India, the UK, the US, the UAE and Singapore, so a colleague outside India may see your enquiry.
We use suppliers to run the business — website hosting, email, and the system we track enquiries in. They act as data processors on our behalf, under a written contract that only lets them use your information to provide that service to us.
We do not sell your information, we do not share it with anyone for their own marketing, and we do not pass it to another accounting firm. If the law required us to disclose something — a court order, or a duty under the money laundering rules — we would comply, and we would tell you unless we were forbidden from doing so.
Sending information outside India
Some of our team are in the UK, the US, the UAE and Singapore, so your information may be seen in those countries.
The Digital Personal Data Protection Act 2023 allows personal data to be transferred outside India except to countries the Central Government has notified as restricted. We check that list before any transfer, and every supplier and group entity that receives your information is under a written contract covering how it may be used and how it must be protected.
The position for each of our locations is still being confirmed as part of this draft notice. You can ask us what applies to a transfer involving your information — email the address above.
How long we keep it
If you do not become a client, we keep your enquiry for twelve months and then delete it. Twelve months because a business that asks about its year end in March often comes back the following March.
If you do become a client, we keep your records for as long as we act for you, and then for the period the law requires. For accounting records that is eight financial years, under section 128 of the Companies Act 2013. Tax records are kept for the period the Income-tax Act requires, which can run longer where an assessment is open.
How we keep it safe
Your enquiry travels to us over an encrypted connection and is stored encrypted. Access is limited to the people who need it to answer you, every account that can reach it needs more than a password to sign in, and access is removed when somebody leaves.
Our accounting work is done in Xero and QuickBooks, which hold their own certifications and are the systems your records actually live in.
If something ever went wrong and your information was at risk, we would tell the Data Protection Board of India and we would tell you directly, in the form and within the time the DPDP rules require.
What you can ask us to do
You can ask us for a summary of what we hold about you and what we have done with it, ask us to correct or complete it, ask us to update it, and ask us to delete it. You can also nominate somebody to exercise these rights on your behalf if you die or become unable to act — the Act provides for that specifically.
Email the address above and we will answer within a reasonable period. There is no charge. We may ask you to confirm who you are first, which is a protection for you rather than an obstacle.
The Act also asks something of you in return: give us information that is accurate, and do not raise a complaint you know to be false.
Changes to this notice
If we change how we handle your information, we will change this page and update the date at the top of it. If the change is significant and we still hold your details, we will tell you directly.
If you are not happy
Tell us first. Email the address above and we will try to put it right. Under the Digital Personal Data Protection Act 2023 this is a real step rather than a courtesy — every data fiduciary has to offer a way to raise a grievance, and you have to use it before the regulator will look at a complaint.
If we do not resolve it, you can complain to the Data Protection Board of India.
